Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Senior ServiceNow Developer is responsible for designing, developing, configuring, and supporting ServiceNow applications and platform capabilities. This role partners with business analysts, architects, and technical teams to deliver scalable solutions, integrations, digital experiences, and automation capabilities that support business objectives while following platform best practices

Responsibilities may include the following and other duties may be assigned:

• Design, develop, or modify custom and ServiceNow applications, scripts, widgets, and services
• Analyse existing and new functionality for implementation, enhancement, or removal
• Participate in entire development lifecycle
• Design and develop integrations with third-party software
• Design and develop portal and mobile-friendly web experience components including HTML, CSS, and front- and back-end scripting
• Perform configuration of the ServiceNow platform, including workspaces, portals, workflows, flows, reports, dashboards, AI Search, Now Assist, and data imports
• Collaborates with Business Process Analysts and ServiceNow Architects to transform business requirements into technical requirements and designs
• Provide technical guidance during workshops
• Conduct testing, identify and fix bugs during all stages of the development process
• Develop system design documentation (including GUI design, if required), perform coding, and test/debug programs.
• Develop conversion and system implementation plans.
• Prepare and obtain approval of system and programming documentation.
• Recommend changes in development, maintenance, and system standards.
• Correct program errors, prepare operating instructions, compile documentation for program support.
• Conduct and participate in peer reviews
• Manage update sets/source control; support release/change management
• Communicate with senior internal and external customers and vendors
• Provides guidance, coaching and training to other employees within job area.
• Work independently under limited supervision to determine and develop solutions.

Required knowledge and experience:

• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A)
• Minimum of 8 years of relevant experience, or advanced degree plus relevant experience
• Active ServiceNow Certified System Administrator certification
• Proficiency in JavaScript, HTML, CSS, and AJAX, along with experience in web application development and ServiceNow platform functionalities
• Strong analytical and problem-solving abilities to troubleshoot issues and optimize processes
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders
• Relevant certifications such as ServiceNow Certified Application Developer or Certified Implementation Specialist (HR/CSM/ITSM)
• Demonstrated experience implementing or supporting ServiceNow installations of CSM, HR Pro, NowAssist, or Employee Center Pro
  Nice to Haves:
• Demonstrated Experience developing and supporting custom Service Portal widgets and pages, including complex CSS and user interfaces
• Practical Experience with ServiceNow AI Search configuration and optimization
• Practical Experience with NowAssist configuration and optimization
• Practical Experience building and supporting custom Configurable Workspaces
• Experience with designing and building Flow Designer Flows
• Experience designing and implementing custom REST integrations
• Experience configuring OAuth authentication and Single Sign-on solutions

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).