Software Engineer II

Job Description

Opportunity Summary

We are looking for an enthusiastic and dynamic individual to join Upland India as a Senior Software Engineer I for our Upland InGenius product. The individual will work with our global development team integrating CRM and telephony systems.

At InGenius, we integrate Customer Relationship Management (CRM) software and telephony systems, hosted either on-premises or in the cloud. Much of our work is investigatory by nature, requiring a high level of curiosity and tenacity. We work mainly in TypeScript, and have a variety of browser applications, as well as an increasingly large footprint in AWS serverless technologies including IAM and Cognito, AppSync and Amplify and API Gateway, Lambda and Step Functions, DynamoDB and S3, with CloudWatch, CloudTrail and Graylog providing operational visibility.

What would you do?

Develop new features using multiple technologies across both front and back end
Troubleshoot and diagnose issues with your code and production environments
Collaborate with team members to establish objectives and design more cohesive code
Own the development of a feature from start to finish
Balance technical debt vs feature development
Be an active participant in peer reviews of code
Adhere to coding standards established by the team

What are you looking for?

Technical Skills

The following skills are needed for this role.

Experience	· 4-5 years
Primary Skills	· TypeScript, Angular and NodeJS · GraphQL · AWS Serverless, DynamoDB and CDK · Understanding of browser technologies and limitations, and strong understanding of core browser technologies such as the DOM, CSSOM, rendering pipeline, and JavaScript event loop. Familiar with browser limitations including same-origin policy, CORS, storage constraints (cookies, localStorage, sessionStorage), performance bottlenecks, and cross-browser compatibility challenges, with the ability to design efficient and scalable front-end solutions. · JavaScript build tools (e.g. Webpack)
Secondary Skills (nice to have)	· API Design · AWS IAM & Cognito · Understanding operational visibility · CRM Development (Salesforce, Dynamics, ServiceNow) · Python & AI/LLM Skills: Hands-on experience with open-source LLMs and AI tools, including platforms like Hugging Face and models such as GPT, Claude. Strong expertise in prompt engineering to generate reliable, consistent, and structured outputs. · AI Developer Tools: Proficient in using tools like Claude Code, Cursor, GitHub Copilot etc., to accelerate development workflows, including code generation, refactoring, unit testing, and problem-solving.
Soft Skills	· Thrives collaborating in a team environment with a diverse range of people · Passionate about delivering an amazing customer experience · Able to have a change of mind, and able to change the minds of others · Writes clearly and concisely · Capable of working without a company office, with a fully remote team
Growth Skills	· Possesses a good work ethic; a self-starter with a desire to grow · Always looking for better ways to get the job done

Qualification

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About InGenius

Upland InGenius enables companies around the world to make the most of their customer interactions over the telephone. InGenius technology integrates the most widely used CRM applications and the biggest telephony systems, both in the cloud and on-premises. Our success is largely based on being transparent to both agents and customers – when our product works well, our customers work better.

Our R&D teams are located internationally, with strong bases in Canada, Egypt and Pakistan with our customers being enterprise level. The team is small enough for employees to play a pivotal role in the development of our product, but we’re supported by a large global business, meaning it’s also big enough for you to learn and develop your skills within an experienced team.

About Upland

Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.

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