Key Responsibilities

Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

Hands-on experience administering ServiceNow MID Servers in enterprise environments.
Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

ServiceNow MID Server Administration
ServiceNow Discovery support
ServiceNow Orchestration support
ECC Queue monitoring/troubleshooting
Proxy configuration & connectivity troubleshooting
TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

Linux administration
DevOps concepts and operational automation practices
Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
Network and Internet Security fundamentals
Exposure to Public Cloud Security Architectures
Exposure to Kubernetes
Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information

MID Server environments span both Windows and Linux.
Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Shift Requirement

Must be willing to work in rotational shifts supporting a global 24x7 environment.
Participate in on-call rotations and major incident bridges as required.

Weekly Hours:

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

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