Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!

Core Competencies

Backend: Python (Django), Node.js (NestJS), TypeScript, REST APIs, GraphQL
Frontend: React, JavaScript/TypeScript, HTML, CSS/SCSS, Redux, Ant Design
Data: PostgreSQL/MySQL, MongoDB, Redis, Snowflake
Infrastructure: GCP, Docker, Kubernetes, CI/CD
Other: OOP, Data Structures & Algorithms, Caching, WebSockets, Multi-tenant systems, real-time AI-assisted workflows
A self-starter and go-getter attitude for technology

Your responsibilities at Level AI include, but are not limited to-

Own end-to-end development of features and tools for Agent Assist workflows

Build web interfaces for real-time, customer-facing AI products

Turn designs and wireframes into production-ready full-stack code

Develop features using React and backend services such as Django and NestJS

Build reusable components and shared front-end libraries

Design and implement scalable APIs and service integrations

Integrate with cloud services and event-driven pipelines to support real-time assistance

Requirements

Education: B.E/B.Tech/M.E/M.Tech from Tier-1 engineering institutes, with relevant experience at a top technology company

Experience: 3-5 years of full-stack development

2+ years of web application development

Strong proficiency in JavaScript/TypeScript, HTML, and CSS

Solid understanding of React and its ecosystem

Experience with backend frameworks such as Django, Node.js, or NestJS

Experience with relational databases such as PostgreSQL or MySQL

Experience with MongoDB or other NoSQL databases

Experience with Redis or similar caching systems

Strong product sense and ability to build reliable, user-focused enterprise applications

Nice to Have:

Experience with GraphQL

Experience with Docker and Kubernetes

Experience with GCP services

Experience with Snowflake or other data warehouses

Experience with WebSockets and real-time features

Experience with multi-tenant or SaaS architectures

Experience building AI-enabled, agent-facing, or contact-center products

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