Advisor - Vendor Engineering

About enGen Global

enGen Global is at the forefront of healthcare's Global Capability Centers (GCC) in India, dedicated to creating powerful and innovative solutions that have a transformative impact on lives. The company's cutting-edge solutions empower healthcare partners to manage their operations through comprehensive, proven platforms, enabling them to focus on their core strengths – delivering positive experiences to healthcare consumers and ensuring excellence in service and care. enGen Global’s wide-ranging solutions encompass IT Health Plan and IT Health Consumer Solutions, Application and Platform Management, Enterprise Solutions and Transformations, Development, Testing, Diversified Business Solutions, and Business Process Services. Operating within India's thriving landscape of emerging GCCs, enGen Global boasts a robust partner ecosystem, incorporating best-in-class engineering processes, tools, solution accelerators, talent, research, and co-innovation capabilities.

 We believe our people are our greatest asset. The diverse perspectives that our talent bring to our global workforce are foundational to our success. enGen Global is proud to be an equal opportunity employer, committed to fostering a culture of integrity, diversity, and inclusion. We do not discriminate based on any protected characteristic.

 Job Summary:

The Advisor - Vendor Engineering will be a critical technical contributor within the newly established Vendor Engineering Office (VEO), playing a pivotal role in optimizing organization's technical engagement with its third-party technology vendors. This senior-level individual contributor will leverage deep technical expertise to ensure that the company's external technology partners consistently deliver high-quality, secure, and integrated services that align with the company's architectural standards, business objectives, and strategic goals.

Working under the guidance of VEO leadership, the Senior Vendor Engineering Analyst will execute and mature VEO processes, conducting in-depth technical evaluations, driving performance optimizations, and fostering strong technical relationships with key vendors across the organization's IT, Business, Procurement, Legal, and Security functions.

 Responsibilities:

• Lead and conduct technical reviews of vendor solutions, architectures and deliverable to ensure alignment with organizational standards, security and performance expectations.
• Monitor Vendor Performance on ongoing basis, tracking delivery quality, timelines, reliability and compliance with agreed technical and contractual commitments.
• Drive RCAs/RACs for vendor related issues, ensuring timely resolution and prevention of recurring problems
• Participate In Proof of Concepts with vendors to evaluate new technologies, tools, and solutions, and provide technical recommendations based on outcomes.
• Define, Document and maintain KPIs & SLAs, ensuring clear measurement of vendor performance and regular reporting to stakeholders.
• Support vendor selection and onboarding activities, including technical evaluations, RFP/RFQ responses, capability assessments, and coordination with procurement and legal teams.
• Act as a technical point of contact between internal engineering teams and vendors to ensure effective communication, issue resolution, and continuous improvement.

Skills:

• 12-15 years of progressive technical experience in complex IT environments (e.g., Technical Lead, Senior Engineer, Solutions Architect, Technical Program Manager, Senior Infrastructure Engineer, Senior DevOps Engineer).
• 5+ years of direct experience focused on technical vendor management, evaluating third-party technical solutions, conducting technical due diligence, or managing technical integrations with external partners.
• Demonstrated deep understanding of diverse technology domains including major cloud platforms (AWS, Azure, GCP), enterprise software integration, data analytics platforms, cybersecurity frameworks, and modern integration patterns (APIs, microservices).
• Experience in the healthcare industry or other highly regulated environments is a significant plus.
• Deep Technical Expertise: Varies by focus area (e.g., Cloud Infrastructure, Network, Software Development, Data Platforms). Needs to be able to "speak the language" of vendor engineers.
• Architectural Understanding: Ability to assess solution design, scalability, resilience.
• Performance Monitoring & Troubleshooting: Experience with APM, logging, observability tools.
• Security Fundamentals: Understanding of secure coding, network security, data protection.
• Analytical & Problem-Solving: Root cause analysis, data-driven decision making.
• Communication & Collaboration: Ability to work effectively with internal teams and external vendor teams.
• Contractual Awareness: Understanding of SLAs and technical terms.