All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

We are seeking a Software Engineer 3 (SRE) to join our Infrastructure & Reliability Engineering team. This role sits at the center of platform resilience—ensuring high availability, performance, recoverability, and operational maturity across JumpCloud’s production systems.
This is not a traditional operations role.

Our SREs are engineers first: designing automation, building observability frameworks, defining reliability standards, and reducing operational toil through code. You will build and scale cloud-native infrastructure, participate in incident management, and implement reliability best practices across our directory platform and microservices.

What you’ll be doing:

Design, deploy, and maintain the reliability, availability, and performance of critical JumpCloud systems and APIs across AWS and GCP.

Operationalize SLIs, SLOs, and error budgets in direct partnership with core application teams.

Build and refine end-to-end observability across microservices and cloud infrastructure using tools like Datadog.

Implement actionable monitoring across Golden Signals (Latency, Traffic, Errors, Saturation) to optimize detection (MTTD) and minimize alert fatigue.

Participate in on-call rotations, incident response, and blameless post-incident reviews to drive continuous systemic improvements.

Manage and operationalize production Kubernetes (EKS) clusters utilizing GitOps delivery workflows (Argo CD, Kargo).

Provision and secure multi-cloud infrastructure using modular Terraform (Infrastructure-as-Code).

Develop and maintain Disaster Recovery (DR) dashboards, runbooks, multi-region failover automation, and validation tests to ensure alignment with defined RTO and RPO targets.

Eliminate operational toil by writing production-grade Python or Go scripts and automation tools.

Leverage AI-assisted development tools (Cursor, Claude Code, GitHub Copilot) to accelerate scripting, runbook generation, and incident triage.

We’re looking for:

5+ years of professional software engineering experience in SRE, DevOps, or Platform Engineering operating 24/7 mission-critical systems.

Python/Go Proficiency: Hands-on capabilities writing code for SRE tools, custom automation, and cloud integrations.

Kubernetes Ecosystem: Production experience with Kubernetes cluster operations, container orchestration, and GitOps pipelines (Argo CD).

Infrastructure as Code: Solid experience writing, maintaining, and modularizing Terraform configurations.

Cloud Architecture: Direct experience operating cloud workloads on AWS (EKS, IAM, VPC networking, Route53, ALB/NLB) or GCP.

FinOps & Cost Visibility: Practical experience setting up cost-allocation tagging, resource right-sizing, and building FinOps dashboards to visualize cloud spend.

Disaster Recovery & Monitoring: Experience building DR dashboards, running failover drills, and configuring monitoring tools to track system health and recovery metrics

Observability & Incident Management: Practical experience with Datadog (or similar), PagerDuty, alerting hygiene, and working within SLI/SLO frameworks.

Solid operational experience configuring and troubleshooting production service meshes (Istio or similar) and managing high-availability proxy solutions (HAProxy, NGINX, or similar).

Problem Solving & Mindset: Strong troubleshooting skills, effective collaboration, and a track record of driving operational efficiency through code.

A strong team player who helps us live by our core values: building connections, thinking big, and getting 1% better every day.

Preferred Qualifications:

Experience with CI/CD tools such as GitHub Actions or GitLab Pipelines.

Basic understanding of chaos engineering principles or testing resilience in staging/production.

Familiarity with secrets management tools (HashiCorp Vault, AWS Secrets Manager, External Secrets Operator).

Basic knowledge of DevSecOps tools and scanning/fixing infrastructure-as-code vulnerabilities.

#LI-MS1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

#LI-Remote #BI-Remote