1

Job Title

AVP – Lead, QA & Proofing Unit

Department

Operations GRC

Direct Supervisor

Head – Internal Controls, Operations GRC

Job Number

2

Job Purpose

3

Dimensions

Scope of work

• Oversight of enterprise-wide reconciliation proofing, covering:

• Nostro/Vostro

• Inter-branch accounts

• Sundry & suspense GLs

• Internal accounts

• VAT reconciliation

• Independent review of reconciliation breaks across all platforms (automated/manual

• Escalation and closure follow-up of breaks beyond T+3 days (auto) / agreed timelines (manual)

• Thematic reviews, exception trend reporting, and root cause analysis

• Track adherence to reconciliation closure timelines (T+3, etc.)

• Maintain performance dashboards with metrics across divisions and platforms

• Set up QA KPIs aligned with ERF and Group Operations KRIs

• Establish early warning triggers for high-risk or aging items

Quality Review

• Monthly quality assurance sampling of reconciled items

• Tracking accuracy, timeliness, and completeness of proofing controls

• Raising exceptions to the CRU head and relevant BU operations for resolution

• Conducting periodic health-checks aligned with audit and GRC guidelines

Key Interfaces

• Internal: CRU head, Ops unit heads, Finance (CAD), Technology, Risk, Compliance

• External: Audit (Internal & External), Regulators (for proofing expectations), IBG Ops Heads

• Represent in Operations GRC Risk Councils, FROC and other governance forums

4

Key Result Areas

• % of reconciliations reviewed as part of QA plan per quarter across all account categories
• Reduction in aged unreconciled items (>180 and >360 days).
• Reduction in outstanding >T+3 items across platforms
• % adherence to reconciliation policy and internal controls.
• No. of thematic issues identified and resolved via QA testing
• Timely and accurate reconciliation attestation and proofing validations.
• Platform enhancements delivered and automated rules adoption.
• SLA adherence across business units and international/overseas branches.
• Successful internal audit and risk reviews with minimal or no observations.
• Quality of audit feedback for proofing-related controls
• No overdue proofing validations.

5

Operating Environment, Framework and Boundaries, Working Relationships

6

Problem Solving

• Recommend remediation plans for recurring proofing issues.

• Diagnose systemic control weaknesses across reconciliation processes and recommend design enhancements.

• Address recurring break trends and implement data-driven remediation plans across business and product lines.

• Resolve conflicts or accountability gaps between Operations, Finance, and Technology teams on account ownership and reconciliation execution.

• Mitigate regulatory and audit risks related to unreconciled balances by ensuring preventive and detective controls are in place.

• Identify pattern-based failures or non-adherence to reconciliation SLAs

• Drive cross-functional resolution forums for persistent items

• Challenge ownership decisions or business rationales where reconciliation breaks are not justified

7

Decision Making Authority & Responsibility

• Escalate aging/unjustified open items directly to Head of OpEx & GRC or Head of Central Accounts.

• Recommend suspension of automated recon processes if persistent QA failures occur

• Approve monthly QA plans and thematic review scope

• Raise and track Corrective Action Plans (CAPs) jointly with Operations heads.

• Approve or Reject proofing certifications.

8

Knowledge, Skills and Experience

Knowledge:

• Reconciliation platforms: Smart Stream / TLM, and other tools.
• Operations risk, controls, and audit methodology

• Regulatory reporting and reconciliation governance

Skills:

• Strong analytical and root cause analysis capabilities
• Excellent stakeholder communication and escalation skills
• Proficiency in dashboarding tools (Power BI/Tableau/Excel)
• Team leadership and QA framework design

Experience:

• 10+ years in operations/internal controls/reconciliation/assurance roles within banking