Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Team

The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.

Key Responsibilities

Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
Build and manage scalable cloud infrastructure on AWS and GCP
Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
Automate deployment, monitoring, and operational workflows across distributed systems
Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
Develop and maintain reusable automation modules and frameworks
Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
Work with REST APIs and integrate services across systems and platforms
Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)

Qualifications & Skills

5+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
Strong experience with cloud platforms such as AWS and GCP
Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
Solid understanding of CI/CD pipelines (GitLab, or similar)
Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
Familiarity with voice technologies and protocols such as SIP and RTP
Strong troubleshooting, debugging, and problem-solving skills
Excellent written and verbal communication skills in English
Ability to work effectively in distributed, cross-functional teams

This role is hybrid and requires 3 days a week in office.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.