Director – Enterprise Applications, Integration, AI & IT Infrastructure

Enterprise Applications & Technology Strategy

• Own the roadmap for the organization's Enterprise Application ecosystem, including SaaS, on-premise, cloud, legacy, and internally developed applications.

• Oversee business-critical platforms including Project Management, Collaboration, HRMS, Payroll, ATS, LMS, Telephony, and internally developed applications.

• Evaluate existing technology capabilities and determine whether requirements should be addressed through configuration, integration, automation, AI, or custom software development.

• Drive application lifecycle management, modernization, consolidation, and optimization.

• Lead technology evaluations, vendor selection, RFI/RFP processes, POCs, negotiations, renewals, and vendor performance management.

Software Development, Integration & Bridge Systems

• Lead and mentor application and software engineering teams responsible for developing, integrating, and supporting business-critical solutions.

• Oversee the complete software lifecycle from requirements and architecture through development, integration, testing, deployment, and operations.

• Define and oversee enterprise integration architecture across applications, including APIs, middleware, data pipelines, SSO, event-driven integrations, and workflow orchestration.

• Identify gaps between existing platforms and oversee the development of bridge applications, middleware, APIs, and integration services to connect disparate systems.

• Ensure new applications and solutions integrate into the broader enterprise ecosystem rather than creating additional technology silos.

• Establish standards for software architecture, development, testing, security, deployment, observability, and maintainability.

AI & Intelligent Automation

• Identify practical opportunities to apply AI, AI agents, LLMs, intelligent automation, and workflow orchestration across the existing application ecosystem.

• Use AI to enhance application integration, automate data movement and business processes, and create intelligent interfaces between systems.

• Oversee the development of AI-enabled bridge solutions that can interpret, transform, route, and orchestrate information across multiple applications.

• Evaluate AI solutions alongside conventional integration and automation approaches, selecting the appropriate technology for each business problem.

• Establish appropriate governance around AI, data access, security, privacy, and operational reliability.

IT Infrastructure Strategy & Operations

• Provide strategic and operational oversight of the organization's IT infrastructure, including networks, endpoints, cloud services, collaboration platforms, Microsoft 365, identity, and core technology platforms.

• Ensure infrastructure is scalable, resilient, secure, and capable of supporting the organization's application and digital transformation roadmap.

• Partner with infrastructure and engineering teams to design and maintain reliable application and infrastructure environments.

• Oversee infrastructure modernization, cloud adoption, capacity planning, lifecycle management, and technology resilience.

• Ensure infrastructure architecture supports the organization's integration, software, data, and AI initiatives.

IT Operations, Service Management & Reliability

• Provide leadership across IT Operations, Service Desk, Application Support, Infrastructure Operations, and technology service management.

• Ensure high availability, reliability, performance, and supportability across applications, infrastructure, integrations, and critical technology services.

• Establish and monitor SLAs, operational KPIs, incident management, problem management, change management, release management, and service improvement processes.

• Establish appropriate monitoring and observability across applications, APIs, integrations, infrastructure, and AI-enabled workflows.

• Drive automation and data-driven operational practices to improve service quality and reduce manual intervention.

• Ensure a strong employee technology experience across the organization.

Security, Compliance & Technology Governance

• Ensure application, infrastructure, integration, data, and AI environments adhere to applicable security, privacy, and regulatory requirements.

• Partner with cybersecurity teams to maintain appropriate controls across applications, infrastructure, integrations, cloud environments, and endpoints.

• Ensure compliance with frameworks including ISO 27001, SOC 2, and applicable data protection regulations.

• Establish technology governance covering architecture, applications, integrations, AI, infrastructure, vendors, and operational risk.

• Own and optimize the technology budget across applications, software development, infrastructure, and operations.

Data, Analytics & Automation

• Define and oversee enterprise data architecture and data engineering pipelines across business systems.

• Build analytics and dashboards providing visibility into application usage, operational performance, adoption, service levels, integration health, and technology costs.

• Drive automation across application, infrastructure, and service management functions.

• Leverage data and AI to identify operational inefficiencies and continuously improve technology services.

Leadership & Cross-functional Collaboration

• Build, lead, mentor, and scale high-performing teams across Enterprise Applications, Software Engineering, Integration, Infrastructure, IT Operations, and Service Management.

• Establish clear ownership, accountability, delivery standards, and performance metrics across technology teams.

• Partner closely with business, security, finance, HR, and other stakeholders to translate business requirements into integrated technology solutions.

• Lead cross-functional transformation programs from strategy through execution, ensuring delivery within scope, timeline, and budget.

• Proven experience leading application/software engineering teams and overseeing the delivery of enterprise software solutions.

• Strong experience designing or overseeing enterprise integration architecture, APIs, middleware, data integration, workflow orchestration, and bridge systems.

• Demonstrated experience managing IT infrastructure and operations, including networks, endpoints, cloud, Microsoft 365, service desk, and technology support functions.

• Strong understanding of IT service management, reliability, monitoring, incident/problem/change management, and operational governance.