Job description

About the Role

We are looking for a skilled System Administrator to manage and maintain our growing IT infrastructure. You’ll play a critical role in ensuring our systems remain secure, scalable, and highly available - while enabling teams to operate smoothly across platforms.

Key Responsibilities

Oversee daily operations, maintenance, and troubleshooting of networks, servers and related hardware/software.

Monitor system performance, identify issues, and proactively implement improvements to ensure availability and reliability.

Lead implementation of security protocols - firewalls, encryption, and access controls-to protect against cybersecurity threats.

Manage user accounts, permissions, and access rights in compliance with internal policies and security standards.

Collaborate with vendors and third-party providers for integration, upgrades, and issue resolution.

Maintain detailed documentation of system configurations, processes, and incident responses.

Support audits, compliance efforts, and technical evaluations across internal teams.

Must-Have Skills

End-user support for Mac/Windows within the organisation.

Exposure to Okta, G Suite administration and Active Directory

Exposure to MDM tools like Cisco Meraki, Hexnode.

Working knowledge of cloud platforms: AWS, Azure, or Google Cloud Platform.

Hands-on experience with Windows and Linux system administration.

Expertise in networking protocols (TCP/IP, DNS, DHCP, VPN, VLAN).

Knowledge of security tools (firewalls, IDS/IPS, access controls, encryption).

Responsible for managing assets and conducting routine asset audits on a regular basis.

Familiarity with virtualisation technologies such as VMware or Hyper-V.

Scripting skills in PowerShell and/or Bash for automation.

Experience with monitoring tools and performance optimisation.

Strong troubleshooting and analytical skills.

Good to Have

Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; good phone skills.

Experience working in fast-paced, multi-location, cloud-first organisations and high-availability production environments.

Diagnosing and troubleshooting Mac-related systems, ensuring the seamless functioning and uninterrupted productivity of the organisation.

Education & Certifications

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Certifications preferred:

IT certifications (AWS SysOps, Azure Admin, RHCE, etc.) are a plus.

CompTIA Server+, Network+, Security+

Microsoft Certified: Azure Administrator / Windows Server

AWS/Azure Cloud Certifications

ITIL, CISSP (for security-focused roles)

Workplace and Location

This role is based in our Bengaluru office, and we are not considering remote applications at this time. We operate on a 5-day in-office model. We also offer relocation assistance to new employees.

Our open-plan office features height-adjustable desks, conference rooms, phone booths, a well-stocked pantry full of snacks and drinks, a fully catered daily meal, wellness rooms, private car and bike parking, and more modern in-office amenities.

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