We are looking for a motivated resource to support end-to-end delivery of enterprise network services across on-premises and cloud environments. This role focuses on maintaining stable, secure, and compliant network operations while learning service governance, incident management, observability, and automation practices (including AI-assisted operations under supervision).

Key Responsibilities

1. Service Management and Delivery

Support daily operations of enterprise network services and assist in improving service quality.
Help monitor incidents, coordinate with teams for restoration, and document root cause and preventive actions.
Track SLAs/KPIs and contribute to service performance reports.
Assist in managing LAN, WAN, WLAN, SD-WAN, VPN, firewall, DDI (DNS/DHCP/IPAM), and remote access services.
Use AI-assisted operations tools (triage/recommendations) with defined approval and audit controls.

2. Governance and Service Controls

Assist in operational review meetings, change control (CAB), and risk review processes.
Maintain service documentation such as runbooks, SOPs, service catalog, and RACI.
Support vendor performance tracking and service improvement actions.
Follow AI governance controls, including approval workflows and fallback procedures.

3. Network and Cloud Operations

Support monitoring of network connectivity, segmentation, resilience, and performance across sites and cloud.
Assist with secure cloud connectivity patterns and integration with enterprise applications.
Participate in operational readiness for migrations and new services.
Help ensure AI-enabled operations are monitored and controlled for reliable delivery.

4. AIOps, Observability, and Customer Experience

Support observability activities: telemetry monitoring, event correlation, and alert handling.
Help identify recurring issues for automation and auto-remediation opportunities.
Track customer-impact metrics and contribute to service improvement initiatives.
Assist in AIOps lifecycle tasks with guidance from senior team members.

5. Stakeholder Communication

Support regular updates to internal stakeholders (business teams, architecture, cyber security, audit, and leadership).
Help translate technical incidents into business impact updates.
Assist in preparing reports for service performance and major incidents.
Communicate AI usage boundaries and human oversight points when required.

6. Continuous Improvement, Audit, and Compliance

Contribute to process improvements using ITIL/SRE/DevOps practices.
Track key metrics such as availability, MTTR, incident recurrence, and change success rate.
Maintain audit-ready evidence, documentation, and remediation records.
Support security and risk teams in vulnerability, patch, and access compliance activities.

Education & Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Freshers are welcome.
Internship/project experience in networking, cloud, or IT operations is a plus.
ITIL Foundation (or willingness to complete within first year) preferred.

Experience

0–2 years of experience (internship/training/academic projects acceptable).
Exposure to enterprise networking or cloud operations is an advantage.

Key Skills

Basic understanding of ITIL service management (incident, problem, change).
Foundational knowledge of networking: LAN/WAN/WLAN, VPN, firewall, DNS/DHCP/IPAM.
Basic understanding of cloud networking concepts (preferably AWS).
Familiarity with monitoring/observability tools and automation basics is a plus.
Strong communication, collaboration, and stakeholder coordination skills.
Willingness to learn AI-assisted operations, governance controls, and compliance practices.

Preferred Certifications (Optional)

ITIL Foundation
CCNA (or equivalent networking foundation)
AWS Cloud Practitioner / networking-related cloud certification